About us
Who are we?
NJCbe Consulting is a highly specialized customer service and contact/call center research, consultancy and training firm that was established in 2019. We are the only entity in Zambia that provides a comprehensive range of services in Customer Experience Consultancy and Training. At NJCbe Consulting, we serve as your strategic partner in developing and cultivating customer service skills and culture in organizations and individuals. We aim to make your customers the kings and queens of your business, and we work closely with you to ensure that this goal is met. With our proven track record of excellence in practical customer experience, customer service, and contact center strategy development and change management, we bring global first-class customer service research, training, and consultancy standards to local organizations and individuals while fully appreciating cultural diversity.
Mission
Our mission at NJCbe Consulting is to
empower organizations and
individuals to be truly customercentric in practice, not just in theory!
Vision
To champion a spirit and culture of
Excellent Service in Zambia and the
Region.
What We Offer?
Customer Service Training:
Deliver unforgettable experiences with personalized coaching, tailored training, and expert consultancy.
Call/Contact Center Training
Turn customer interactions into opportunities with top-notch coaching, customized training, and strategic consultancy.
John Maxwell Leadership Training
Empower your team with world-renowned coaching, captivating speaking, and transformational training.
Sales and Marketing Training:
Drive revenue growth with innovative training that enhances your persuasive power and marketing savvy.
Team Building
Foster a culture of excellence with engaging team building solutions that improve collaboration, communication, and productivity.
Market, Social and Opinion Research
Get accurate data and reliable feedback with in-depth market, social, and opinion research, including NPS and CSAT.
Data mining and Analytics
Make smarter decisions and gain a competitive edge with cutting-edge data mining and analytics services.
Finance and Accountancy Training
Enhance your financial acumen and stay ahead of the curve with comprehensive accountancy training that covers key topics such as internal audit, cybersecurity, credit control management, and more.
Corporate Governance: Optimize your Corporate Governance. Ensure effective decision-making, risk management, and ethical practices with expert
training that enhances your governance framework and aligns it with industry best practices.
PRINCIPAL CONSULTANT
Bruce Sikombe – Our Managing Partner and Consultant, is a highly experienced Trainer, Public Speaker, Course Tutor, Researcher, and Consultant with a wealth of knowledge in customer service.
• Managing Consultant & Founder – NJCbe Consulting Limited
• Doctorate researcher in Customer Experience (CX) and Artificial Intelligence (AI)
• John Maxwell certified Leadership speaker, coach, teacher and trainer
• Certified Customer Service professional by the Customer Service Institute of America (CSIA)
• Has more than One and Half decade managing customers service (all touchpoints) in both public and private sectors.
• Certified Corporate Governance Trainer with Institute of Directors Zambia (IoDZ)
• Accredited Trainer with Zambia Institute of Banking and Financial Services (ZIBFS)
• Certified Customer Service Trainer by Chartered Institute of Customer Management (CICM)
• FCICM and sits on 3 Boards & with over 7 years in Coaching, Consulting & Training
• Speaks to more than 10,000 people annually, both locally and internationally.
“Bruce is a very sharp young man and extremely knowledgeable in the
area of customer management” – Ambassador Chibamba Kanyama